# Senior Support Engineer

Hiring organization: [Obsidian Securty](https://career.thegoodapps.co/organizations/obsidian-securty)

Canonical page: https://career.thegoodapps.co/jobs/b9af71e0-abf2-4410-bda2-d5bffc97a444

Listed on Obsidian Securty's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: US Remote (East/Central)
- Remote: yes
- Salary: 100000 – 130000 USD per year

## Summary

This role leads technical escalations and builds AI-powered automation for a SaaS security support team at a rapidly growing company. It suits someone with strong hands-on support experience who enjoys both solving complex problems and turning those solutions into systems that scale.

_Our summary, not Obsidian Securty's wording._

## Skills named

Authentication, Python, Retrieval-Augmented Generation

## Required

- Hands-on technical support or support engineering experience with B2B SaaS products
- Deep knowledge of APIs, authentication, identity, logs, telemetry, integrations, and debugging
- Experience building or tuning automation, agentic systems, or LLM-based support tooling
- Ability to convert one-off escalations into repeatable, automatable solutions
- Comfort working with ambiguity in a rebuilding support function

## Nice to have

- Python or other scripting/coding ability with API-level debugging
- Experience with LLM frameworks, agents, or retrieval-augmented generation
- Familiarity with identity provider and SaaS administrative APIs like Microsoft Graph, Entra, or comparable SaaS security platforms

Apply on Obsidian Securty's site: https://job-boards.greenhouse.io/obsidiansecurity/jobs/5365008008