# UX Product Research and Strategy Lead

Hiring organization: [Citigroup](https://career.thegoodapps.co/organizations/citigroup)

Canonical page: https://career.thegoodapps.co/jobs/b8c41b20-959b-475d-a2cc-fb6fbd330ec9

Listed on Citigroup's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Tampa, FL
- Salary: 125600 – 188400 USD per year

## Summary

Lead UX research strategy and vision for Citi's HR technology suite, directing research programs that inform product direction while working closely with senior stakeholders to translate user insights into experience strategy. This role suits experienced UX researchers ready to move into strategic leadership, combining hands-on research execution with organizational influence.

_Our summary, not Citigroup's wording._

## Skills named

Data Analysis, Design Thinking, Journey Mapping, Qualitative Research, Qualtrics, Quantitative Research, Surveys, Usability Testing

## Required

- 7–12 years of UX research experience including strategic or research leadership
- Hands-on experience leading qualitative and quantitative UX research in product design
- Proven track record translating research into strategic recommendations that influenced product direction
- Experience facilitating senior stakeholder workshops and strategy sessions
- Ability to lead UX research workshops both in-person and remote
- Self-starter who can define goals and research programs with limited direction
- Outstanding written and oral communication skills including confident presentation to senior leadership
- Significant experience working with senior stakeholders, product managers, and engineers
- Bachelor's degree
- Portfolio or case study with interview walkthrough

## Nice to have

- E-commerce, Internet, or mobile space experience
- Agile methodology experience
- Financial services industry and commercial banking experience
- Service design, systems thinking, or experience strategy frameworks
- Master's degree

Apply on Citigroup's site: https://citi.wd5.myworkdayjobs.com/en-US/2/job/Tampa-Florida-United-States/UX-Product-Research-and-Strategy-Lead_26983412-1