# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - D.C (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/b81d4a8b-0fe0-4909-90d1-b56b2d342bdf

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Washington, DC
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's structured Academy program, designed for early-career professionals who will complete a 10-month intensive training before moving into direct customer-facing positions. The role suits people with 2–3 years of business or consulting experience who want mentored growth in enterprise cloud solutions and are willing to spend time in the office and attend multi-week immersive training in California.

_Our summary, not SAP's wording._

## Skills named

SAP SuccessFactors

## Required

- 2–3 years of experience in customer support, consulting, or account management
- Ability to deliver strategic guidance and drive customer value
- Proficiency in English
- Understanding of AI fundamentals, uses, and ethics
- Strong business acumen and process knowledge
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness

## Nice to have

- Knowledge in specific solution portfolios (F&S, HCM, SCM, CX, BTM, BTP/BDC)
- Experience with business transformation or digital initiatives
- Agile and curious mindset with passion for learning
- Creative thinking and cross-team collaboration

Apply on SAP's site: https://jobs.sap.com/job/Washington-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-D_C-%28Hybrid%29-DC-20004/1415038333/