# Critical Account Manager

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/b7f2926a-c8a5-4b4c-b116-a153d64ed97f

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Atlanta, GA

## Summary

A strategic retention resource for Intuit's enterprise customers who need more support than standard account management provides. This role suits someone who thrives at the intersection of customer advocacy and internal coordination, solving complex problems by mobilizing teams across product, engineering, and support.

_Our summary, not Intuit's wording._

## Skills named

Jira, Salesforce

## Required

- 3–5 years customer success or account management in B2B SaaS
- Experience as partner or escalation resource to Customer Success Managers
- Cross-functional relationship building without direct authority
- Strong written and verbal communication
- Multi-account management and follow-through
- Experience with Jira, Salesforce, Gainsight, or comparable CRM

## Nice to have

- Enterprise accounting software or multi-entity financial workflows experience
- ERP platform familiarity
- API-based integrations or payments infrastructure knowledge

Apply on Intuit's site: https://jobs.intuit.com/job/atlanta/critical-account-manager/27595/98769215920