# Head of Product, Conversations

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/b74eefc4-48de-49e1-81b9-0be02783ae66

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote
- Remote: yes
- Salary: 263000 – 290000 USD per year

## Summary

This role leads the product strategy and execution for Help Scout's Conversations group, which includes the Inbox workspace and Copilot AI assistant that support teams use daily. You'll own the vision, roadmap, monetization, and team growth for these core products while balancing hands-on product work with people management.

_Our summary, not Help Scout's wording._

## Skills named

Data Analysis, Product Strategy

## Required

- Owned a core product at scale that users spend significant time in
- Shipped AI-powered products and understand their success and failure patterns
- Experience collaborating across product ownership boundaries
- Think in terms of outcomes and metrics
- Care about craft and polish in daily-use software
- Strong monetization instincts for complex pricing models
- Managed product managers while staying hands-on
- Data self-sufficient with ability to run own analyses
- Technical fluency to discuss system architecture with engineers
- Experienced in B2B SaaS and support team workflows

## Nice to have

- Fluent with AI tools for research, strategy, and prototyping
- Excellent writer who creates clear one-pagers and narratives
- Point of view on where AI tools are heading
- Experience making judgment calls when execution is cheap

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/a8437e9c-7510-4322-9eaa-c0599f039091/application