# Brand Voice Lead - Systems

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/b68a927d-5aba-4375-baf6-d6def0d36048

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Salary: 155700 – 186000 USD per year

## Summary

This role shapes how Fin's AI customer service platform communicates across marketing and brand touchpoints, combining strategic messaging work with building writing systems and AI-powered workflows that help teams produce consistent, high-quality content at scale.

_Our summary, not Intercom's wording._

## Skills named

AI Workflows, ChatGPT

## Required

- 8+ years of brand writing, messaging, editorial, or content strategy experience
- Exceptional portfolio demonstrating writing craft and systems thinking
- Experience creating voice and tone guidance and messaging frameworks
- Outstanding writing and editing skills
- Ability to simplify complex ideas into clear narratives
- Fluency with AI tools like ChatGPT and Claude
- Experience building AI-native writing resources
- Cross-functional collaboration experience
- Systems mindset for turning solutions into repeatable practices
- Ability to guide non-writers through editing and frameworks

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7960889