# Enterprise Support Engineer (West Coast)

Hiring organization: [OpenRouter](https://career.thegoodapps.co/organizations/openrouter)

Canonical page: https://career.thegoodapps.co/jobs/b574671b-d485-41e7-aec6-cc219e894ae7

Listed on OpenRouter's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote (US)
- Remote: yes
- Salary: 115000 – 150000 USD per year

## Summary

This is a technical support role for enterprise customers using an AI routing platform, requiring you to investigate and resolve complex infrastructure issues at the intersection of customer code, OpenRouter's systems, and upstream AI model providers. The role suits experienced support engineers who enjoy deep debugging, can bridge technical and business concerns, and want to work directly with high-stakes customers on cutting-edge AI infrastructure.

_Our summary, not OpenRouter's wording._

## Skills named

Cloudflare, Datadog, Go, Grafana, HTTP, Java, Node.js, OAuth, Postman, Python, SQL, TypeScript

## Required

- 3–5+ years in external-facing B2B SaaS or API-first support
- Deep familiarity with RESTful APIs, HTTP status codes, and authentication methods
- Ability to read and debug code in at least one common programming language
- Experience with logging and monitoring platforms like Datadog or Grafana
- Basic SQL or similar query language proficiency
- Systematic approach to troubleshooting and root cause analysis
- Available to support West Coast business hours

## Nice to have

- Familiarity with LLM mechanics (context windows, tokens, temperature, system prompts)
- Experience supporting high-throughput, low-latency systems
- Zendesk or similar ticketing tool experience
- Experience with AI tools for debugging and automation

Apply on OpenRouter's site: https://jobs.ashbyhq.com/openrouter/7088bf7a-6ed7-4c35-bd61-6303e712205c/application