# Senior Technical Support Engineer

Hiring organization: [LangChain](https://career.thegoodapps.co/organizations/langchain)

Canonical page: https://career.thegoodapps.co/jobs/b4c1acd4-22c1-4d5a-bd52-cdc3e183152f

Listed on LangChain's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 130000 – 195000 USD per year

## Summary

A senior technical support role focused on helping AI and infrastructure engineers troubleshoot production issues with LangChain's platform and open-source tools. This suits experienced technical support professionals who want to work with complex distributed systems and take on escalations while helping define support excellence in the AI space.

_Our summary, not LangChain's wording._

## Skills named

Datadog, Docker, Kubernetes, OpenTelemetry, Python, TypeScript

## Required

- 6+ years in technical support, solutions engineering, or SRE in deeply technical B2B environments
- Expert troubleshooting across APIs, SDKs, distributed systems, and cloud-native stacks
- Python programming experience
- Hands-on knowledge of Kubernetes and Docker
- Experience with logs, traces, and metrics in observability tools
- Experience supporting enterprise customers and collaborating with engineering on escalations

## Nice to have

- TypeScript experience
- Familiarity with OpenTelemetry and LLM provider integrations

Apply on LangChain's site: https://jobs.ashbyhq.com/langchain/8aa63e71-b431-49d7-ab4a-bf4b3630d8e6/application