# Supervisory IT Specialist

Hiring organization: [Patent and Trademark Office](https://career.thegoodapps.co/organizations/patent-and-trademark-office)

Canonical page: https://career.thegoodapps.co/jobs/b3ee6f73-b85a-4975-969c-e87480b445e0

Listed on Patent and Trademark Office's own careers site. Applications go to them directly.

- Seniority: Management
- Location: Alexandria, VA
- Salary: 143913 – 187903 USD per year

## Summary

This role leads the Transition Support Branch within the USPTO's IT organization, overseeing enterprise service desk operations and IT communications while driving process improvements through service management methodologies and emerging technologies. It suits someone with technical leadership experience who can mentor staff, champion automation and AI-enabled solutions, and coordinate reliable IT support for mission-critical systems across a large federal agency.

_Our summary, not Patent and Trademark Office's wording._

## Skills named

IT Service Management, ITIL, Technical Documentation

## Required

- One full year of specialized experience at GS-13 level or equivalent
- Experience applying ITIL or KCS methodologies to improve ITSM processes and self-service capabilities
- Experience formulating and disseminating IT information, including system status updates and technical documentation
- Experience providing technical leadership to IT staff or supervisory experience over technical staff
- Competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, Technical Competency, Accountability, Decisiveness, Flexibility, Integrity/Honesty, Resilience, Written Communication
- U.S. citizenship and federal employment eligibility
- On-site presence required in Alexandria, Virginia

Apply on Patent and Trademark Office's site: https://www.usajobs.gov/job/890161000