# Cloud Contact Center (Genesys) Consultant/Manager - Mexico

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/b3b3b498-dced-40cc-a9cf-d6a249a7b9c1

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Consultant or Manager

## Summary

Accenture seeks a consultant or manager to lead cloud contact center transformation projects using Genesys, designing and implementing modern customer service solutions including AI chatbots and digital roadmaps. This role suits experienced professionals ready to work with global clients on strategy-driven implementations in Mexico.

_Our summary, not Accenture's wording._

## Skills named

Genesys Cloud, NICE inContact, Project Management, Workforce Management

## Required

- Bachelor's degree
- Advanced English proficiency
- 5+ years experience in Genesys Cloud Contact Center design and delivery (for Consultant level) or 10+ years (for Manager level)
- Experience designing and implementing AI chatbots and virtual assistants
- Experience creating contact center of the future strategy and transformation roadmap

## Nice to have

- MBA from a tier 1 institute
- Contact center capability assessment and benchmarking experience
- Experience with speech analytics tools and KPI analysis
- Contribution to customer service and operations assets or accelerators
- Project management experience with global teams

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Mexico-City/Strategy---Consulting---Global-Network---SONG---Service---Cloud-Contact-Center-Senior-Analyst_R00287326