# Senior Technical Customer Success Manager

Hiring organization: [Sentry](https://career.thegoodapps.co/organizations/sentry)

Canonical page: https://career.thegoodapps.co/jobs/b1f72d5c-d673-4ea7-b1c9-3d1b4467579d

Listed on Sentry's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Francisco, CA
- Remote: yes
- Salary: 200000 – 250000 USD per year

## Summary

Sentry is seeking a technical customer success manager to guide software development teams in adopting their error monitoring and performance platform. This role suits technologists with both engineering background and customer-facing experience who want to bridge product adoption and customer outcomes.

_Our summary, not Sentry's wording._

## Skills named

DevOps, Software Development Life Cycle

## Required

- Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
- 5+ years in Customer Success, Account Management, Management Consulting, or customer-facing roles
- Strong technical background and understanding of DevOps, application monitoring, software release tools, and cloud-native platforms
- Experience managing complex, multi-divisional, multi-geographical customers
- Executive presence and communication abilities
- Cross-functional collaboration experience with Sales, Product, Marketing, and Professional Services teams
- Passion for technology and fast-paced SaaS environments

## Nice to have

- Past experience as a developer or DevOps engineer
- Extensive knowledge in application monitoring, logs, metrics, and traces

Apply on Sentry's site: https://jobs.ashbyhq.com/sentry/c736c27c-406d-43eb-8f88-bc7defb7ff32/application