# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Chicago (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/b181dd53-6de8-4077-9cf9-9c4cbf75e0df

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Chicago, IL
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's Academy for Customer Success, a structured 10-month development program designed to prepare early-career professionals for customer-facing positions. The role suits people with 2–3 years of experience in consulting or account management who want hands-on training in enterprise cloud solutions while working toward a permanent CSM position.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence (AI), SAP SuccessFactors

## Required

- 2–3 years of customer support or business transformation experience
- Ability to deliver strategic guidance and manage customer escalations
- Cooperative working relationships internally and externally
- Quick learning and adaptation to changing environments
- Understanding of AI fundamentals, uses, and ethics
- Strong business acumen and knowledge of business processes or industries
- Proficiency in English
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness

## Nice to have

- Knowledge in Finance & Spend Management (accounting, procurement, supplier management)
- Knowledge in Human Capital Management (HR, payroll, talent management)
- Knowledge in Supply Chain, Asset Management, Manufacturing, or Logistics
- Knowledge in e-commerce, sales, customer service, or marketing processes
- Knowledge in Business Process Management or Automation
- Knowledge in database, data management, analytics, or application development
- AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering experience

Apply on SAP's site: https://jobs.sap.com/job/Chicago-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-Chicago-%28Hybrid%29-IL-60606/1415025733/