# Customer Success Manager, Tech

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/af6d4b32-3556-40bc-889e-1b63f7e6db86

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Salary: 265000 – 320000 USD per year

## Summary

A customer success manager role focused on building strategic partnerships with enterprise technology companies adopting Claude AI products. The role combines business strategy, technical guidance, and change management to help customers scale AI usage and maximize value across the organization.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
- Experience working with F500 technology companies or SaaS platforms at executive level
- Understanding of organization-wide change or adoption programs requiring C-suite sponsorship
- Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
- Proven track record managing a portfolio of enterprise accounts with measurable outcomes
- Cross-functional collaboration skills
- Bachelor's degree or equivalent education and professional experience

## Nice to have

- Built with Claude Code and automated workflows with agents, skills, and tooling
- Experience with high-growth and established tech companies
- Passion for AI and interest in responsible development of advanced systems

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5082455008