# Customer Support Specialist III

Hiring organization: [Wrapbook](https://career.thegoodapps.co/organizations/wrapbook)

Canonical page: https://career.thegoodapps.co/jobs/af085b4f-a8a4-4b82-adf6-546c4184e673

Listed on Wrapbook's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Remote - US & Canada
- Remote: yes
- Salary: 52000 – 83400 USD per year

## Summary

This role supports film, TV, and commercial production teams using Wrapbook's AI-powered finance platform, handling everything from payroll questions to complex production accounting issues. It suits someone with production finance experience who can diagnose technical problems, manage multiple support channels, and work comfortably across teams in a fast-paced remote environment.

_Our summary, not Wrapbook's wording._

## Skills named

ChatGPT, Gemini, Linear, Notion, Salesforce, Slack

## Required

- 2+ years production accounting experience in film and television
- Hands-on familiarity with film and TV production accounting tools such as Cast & Crew, Entertainment Partners, iEase, Axiom, or MPI
- Strong phone, email, and live chat communication skills
- Excellent written communication and documentation skills
- Troubleshooting and investigation ability
- Case queue management and multitasking in fast-paced environment
- Daily use of AI tools like ChatGPT, Claude, or Gemini
- Cross-functional collaboration ability
- Remote work readiness

## Nice to have

- Motion Picture Union payroll experience
- Experience in high-volume or complex, high-sensitivity support environments
- Experience creating or maintaining SOPs, workflows, or training materials
- Experience identifying deflection opportunities or automation improvements
- QA program contribution, mentoring, or team enablement experience
- Experience creating procedures or content for AI-powered support tools

Apply on Wrapbook's site: https://jobs.ashbyhq.com/wrapbook/2cdb3437-284c-415a-8aa9-16f1a6ea0363/application