# Client Service Delivery,  Sr Manager

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/ae88f374-14ad-4056-9de1-d774044a4d3f

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

Senior manager overseeing end-to-end delivery of infrastructure and cloud services for Accenture clients, with focus on SLA management, AIOps implementation, and driving service improvement through automation and data-driven insights. Suited for experienced delivery leaders comfortable with complex stakeholder management and emerging AI-driven operations tools.

_Our summary, not Accenture's wording._

## Skills named

Datadog, Dynatrace, Elastic Stack (ELK), New Relic, ServiceNow

## Required

- Experience in Service Delivery within infrastructure and cloud environments
- Strong understanding of IT Managed Services frameworks
- Hands-on experience with AIOps tools such as Dynatrace and ServiceNow
- Familiarity with observability tools
- Experience in stakeholder and client management
- Understanding of data protection, compliance, and security controls
- Satisfactory BPSS and SC security clearance with 5 years continuous UK address history

## Nice to have

- Experience in Agile Delivery, Project management, DevOps, FinOps
- Customer-facing experience and ability to manage customer expectations
- Good understanding of Service Management Principals such as ITIL V4 and ISO 20k alignment
- Experience with AI Ops tools, frameworks, and implementation strategies
- Knowledge of AI-enabled automation and monitoring solutions
- Awareness of Site Reliability Engineering principles and practices
- Culture of learning and completing relevant training and certifications

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Birmingham/Cloud-Service-Delivery---Manager_R00321990