# Workforce Management Analyst

Hiring organization: [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology)

Canonical page: https://career.thegoodapps.co/jobs/adfc2a7f-ec9a-44d9-bcc6-26f4ff394cdc

Listed on DXC Technology's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Nashville, TN

## Summary

This role forecasts workforce demand and resource needs for DXC's insurance services operations, using historical data and business drivers to create staffing plans. It suits analysts with contact center or workforce planning experience who can translate operational data into recommendations for leadership.

_Our summary, not DXC Technology's wording._

## Skills named

Aspect-Oriented Programming, Genesys Cloud, Microsoft Excel, NICE inContact, Power BI, SQL, Tableau

## Required

- Bachelor's degree in Business, Analytics, Statistics, Mathematics, or related field (or equivalent experience)
- 3+ years of Workforce Management, Forecasting, Capacity Planning, or Contact Center Analytics experience
- Experience with a WFM platform such as NICE, Verint, Genesys, Calabrio, or Aspect
- Advanced Excel skills including data analysis, modeling, and reporting
- Ability to analyze complex data and translate findings into business recommendations
- Ability to manage multiple priorities and meet deadlines

## Nice to have

- Contact center forecasting, scheduling, and capacity planning experience
- Knowledge of WFM principles, staffing models, and forecasting methodologies
- Experience with Power BI, Tableau, SQL, or business intelligence tools
- Experience presenting forecasts and insights to senior leadership
- Knowledge of financial planning, budgeting, and cost-to-serve analysis
- Support of process improvement and workforce optimization initiatives
- WFM or analytics certification

Apply on DXC Technology's site: https://dxctechnology.wd1.myworkdayjobs.com/en-US/DXCJobs/job/USA---TN---NASHVILLE/WFM-Analyst_51582338