# Customer Success Engineer (Americas)

Hiring organization: [Deepgram](https://career.thegoodapps.co/organizations/deepgram)

Canonical page: https://career.thegoodapps.co/jobs/adc7c0b7-f1fe-4942-aeb2-8b1e630d9187

Listed on Deepgram's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: USA | Remote
- Remote: yes
- Salary: 140000 – 175000 USD per year

## Summary

This role partners with enterprise customers to drive adoption of Deepgram's voice AI APIs, combining technical architecture guidance, hands-on troubleshooting, and account strategy to unlock expansion. It suits experienced technical account managers or solutions engineers who thrive at the intersection of customer success, product influence, and AI-driven workflow automation.

_Our summary, not Deepgram's wording._

## Skills named

Python, TypeScript

## Required

- 7+ years in technical customer-facing roles (TAM, solutions engineering, enterprise CS, implementation, or forward-deployed engineering)
- Track record blending customer ownership with technical depth in solution design and troubleshooting
- Hands-on experience running demos, POCs, and technical workshops with enterprise customers
- Demonstrated success identifying and landing expansion in complex enterprise accounts
- Fluency discussing APIs, integrations, and developer workflows with ability to troubleshoot L1-style issues
- Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering)
- Exceptional communication and relationship-building across technical and business audiences
- A specific tool, agent, script, or workflow you built that eliminated recurring work
- AI-native operating model with workflows that structurally depend on AI tools

## Nice to have

- Experience in machine learning, voice AI, cloud infrastructure, or developer-first technologies
- Background spanning solutions engineering, TAM, or L1 support alongside CS responsibilities
- Working fluency with automation, scripting, or agent-building in Python, TypeScript, workflow tools, or agent frameworks

Apply on Deepgram's site: https://jobs.ashbyhq.com/Deepgram/faef2c32-5084-48ca-8fff-e86d653f2697/application