# Support Agent

Hiring organization: [August Health](https://career.thegoodapps.co/organizations/august-health)

Canonical page: https://career.thegoodapps.co/jobs/ad8ca7dd-172a-4fbe-96e0-1c3c2a43146c

Listed on August Health's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Remote: yes

## Summary

August Health seeks an experienced support professional to lead customer care operations for their healthcare platform serving senior living communities. This role combines frontline support with training and escalation expertise, requiring someone who can mentor new agents while maintaining direct involvement in complex customer issues.

_Our summary, not August Health's wording._

## Skills named

Aircall, Intercom, Notion, Zoom

## Required

- 3+ years customer support experience in B2B SaaS
- Track record onboarding and training team members
- De-escalation and empathy with complex customer issues
- Full-time availability across shifts between 4am-7pm PST
- Proficiency with modern CX tools
- Problem-solving and root-cause analysis
- Technical communication to both non-technical and technical audiences
- Self-starter mindset with ownership mentality

## Nice to have

- Early-stage startup experience
- Senior Living or HealthTech domain experience

Apply on August Health's site: https://jobs.ashbyhq.com/august-health/da31cae4-b9de-4c30-851a-afa6b544d50e/application