# Technical Support Analyst, Tech & Support Ops

Hiring organization: [Warner Bros. Discovery](https://career.thegoodapps.co/organizations/warner-bros-discovery)

Canonical page: https://career.thegoodapps.co/jobs/abdf1e20-9dd8-423b-a7bd-1773bb8ede48

Listed on Warner Bros. Discovery's own careers site. Applications go to them directly.

- Location: Nerima-ku 1-1-7 Kasugacho

## Summary

This role supports the day-to-day operations and continuous improvement of ticketing, retail, and point-of-sale systems for Warner Bros. Studio Tour Tokyo and related locations. It suits someone with 3+ years of internal IT experience supporting customer-facing applications who is fluent in Japanese and English, and comfortable troubleshooting critical systems outside standard business hours when needed.

_Our summary, not Warner Bros. Discovery's wording._

## Skills named

Incident Management

## Required

- 3+ years supporting business applications in an internal IT department
- Experience with customer-facing or B2C applications such as POS, ticketing, retail, hospitality, or entertainment systems
- Proficiency in Japanese
- Ability to communicate confidently in English
- Experience collaborating with business stakeholders, vendors, and global teams

## Nice to have

- Experience supporting integrated retail, payment, or ticketing platforms
- Experience managing third-party vendors
- Experience in retail, hospitality, entertainment, attractions, or other customer-facing business technology environments

Apply on Warner Bros. Discovery's site: https://warnerbros.wd5.myworkdayjobs.com/en-US/global/job/Nerima-ku-1-1-7-Kasugacho/Technical-Support-Analyst--Tech---Support-Ops_R000106544