# Customer Experience Specialist

Hiring organization: [Spot & Tango](https://career.thegoodapps.co/organizations/spot-tango)

Canonical page: https://career.thegoodapps.co/jobs/ab831d34-b890-4fde-9137-1fbc4d1dbd23

Listed on Spot & Tango's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Remote
- Remote: yes

## Summary

Spot & Tango seeks a customer service professional to handle complex customer interactions across multiple channels while identifying opportunities to improve operations and drive retention for this pet nutrition subscription service. The role suits someone who enjoys solving problems in a fast-paced environment and wants to shape customer experience strategy at a growing startup.

_Our summary, not Spot & Tango's wording._

## Required

- 1+ year contact center or call center experience
- excellent written and verbal communication
- ability to build rapport quickly
- problem-solving skills
- ability to de-escalate difficult customers
- thrive in fast-paced environment with multiple priorities

## Nice to have

- D2C subscription business experience
- pet industry experience
- dog lover

Apply on Spot & Tango's site: http://www.spotandtango.com/careers?gh_jid=4731772005