# IT Specialist (Customer Support)

Hiring organization: [Missile Defense Agency](https://career.thegoodapps.co/organizations/missile-defense-agency)

Canonical page: https://career.thegoodapps.co/jobs/ab10428a-e1df-4586-86e6-2b485007924d

Listed on Missile Defense Agency's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Redstone Arsenal, Alabama
- Salary: 130987 – 197200 USD per year

## Summary

This federal IT role oversees unified communications infrastructure and services for the Missile Defense Agency, requiring expertise in VTC systems, collaboration tools, and enterprise project management across classified and unclassified networks. The position suits experienced IT professionals comfortable with government contracting, JWICS environments, and managing complex cross-organizational technical initiatives.

_Our summary, not Missile Defense Agency's wording._

## Skills named

Project Management

## Required

- One year of specialized experience equivalent to NH-03/GS-13 in federal IT service
- At least 3 of: UC deployment proficiency, UC IT principles knowledge, contracting/budget/project management experience, JWICS service delivery experience
- IT-related experience demonstrating attention to detail, customer service, decision-making, information management, interpersonal skills, oral communication, problem-solving, reasoning, teamwork, and technical competence

Apply on Missile Defense Agency's site: https://www.usajobs.gov/job/890569400