# Head of Customer Success

Hiring organization: [Pylon](https://career.thegoodapps.co/organizations/pylon)

Canonical page: https://career.thegoodapps.co/jobs/ab102095-f030-4fb6-a251-e9a124925198

Listed on Pylon's own careers site. Applications go to them directly.

- Seniority: Director
- Location: San Francisco, CA

## Summary

Lead and scale a 15+ person customer success organization at an AI-native SaaS platform with strong fundamentals (159% NRR, expansion goals). You'll own revenue metrics, drive adoption of agentic support across 1,600+ customers, develop managers, and build your public presence as a thought leader in how AI transforms customer success.

_Our summary, not Pylon's wording._

## Required

- 5+ years in post-sales roles
- 2+ years leading customer success organizations with 15+ people across segments and geographies
- Experience with NRR and expansion targets in B2B SaaS
- Track record leading customers through agentic and/or usage-based billing product transitions
- Based in San Francisco or willing to relocate with commitment to in-person work

## Nice to have

- Existing public presence in CS community through speaking, writing, or communities like Support Driven
- EMEA team leadership experience

Apply on Pylon's site: https://jobs.ashbyhq.com/pylon-labs/9069cf26-9515-46c0-b0f6-a3bce8f0fc4c/application