# IT Specialist (CUSTSPT)

Hiring organization: [Federal Emergency Management Agency](https://career.thegoodapps.co/organizations/federal-emergency-management-agency)

Canonical page: https://career.thegoodapps.co/jobs/a9c1a883-aa4d-4bdf-9780-359a93513f51

Listed on Federal Emergency Management Agency's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Salary: 105481 – 137128 USD per year

## Summary

This IT support role at FEMA focuses on maintaining and troubleshooting systems and networks across regional offices, with responsibilities including hardware/software diagnostics, customer support coordination, and disaster recovery assistance. The position requires proven IT experience and involves potential emergency deployments with irregular schedules and extended travel.

_Our summary, not Federal Emergency Management Agency's wording._

## Skills named

Disaster Recovery, Hardware Troubleshooting, Network Troubleshooting, System Configuration

## Required

- One year of specialized IT experience at GS-11 level or equivalent
- Coordinating IT system planning, installation, and configuration for multiple offices
- Resolving complex technical issues through systematic diagnosis
- Supporting disaster recovery and regional service transitions
- Facilitating adoption of modern storage solutions
- Executing security responsibilities including SCIF Manager backup role, HSDN Agent backup role, and COMSEC Manager alternate role
- Attention to detail
- Customer service orientation
- Sound decision-making
- Information management capability
- Interpersonal skills
- Oral communication ability
- Problem-solving skills
- Teamwork and collaboration
- Technical competence

Apply on Federal Emergency Management Agency's site: https://www.usajobs.gov/job/889783900