# Executive Escalations Manager

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/a96e0a52-52f2-4b58-b628-95a04c42c272

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Salary: 210000 – 260000 USD per year

## Summary

This role leads escalations management for a new operations function at Anthropic, handling high-stakes user issues that reach executives and protecting the company's reputation during crises. It suits someone with years of incident-response and front-line operations experience who can triage issues, coordinate cross-functionally, and communicate clearly under pressure.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- 6+ years in escalation management, trust & safety operations, customer support, or related front-line operations role
- Hands-on experience running incidents or escalations from investigation through resolution
- Sharp written communication skills for executive briefings and incident documentation
- Excellent judgment under pressure
- Ability to coordinate across functions and influence without positional authority
- Pattern-detection mindset to identify systemic issues

## Nice to have

- Experience at a consumer or developer platform
- Comfort with ambiguity and bias toward action

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5418743008