# Head of GTM Strategy and Operations

Hiring organization: [Kustomer](https://career.thegoodapps.co/organizations/kustomer)

Canonical page: https://career.thegoodapps.co/jobs/a88199a7-f4dc-428b-8637-09b716567f23

Listed on Kustomer's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 220000 – 260000 USD per year

## Summary

Lead revenue operations and enablement across sales, marketing, and customer experience at an AI-native CRM platform. This role partners with executive leadership to optimize GTM processes, integrate AI-first workflows, and develop an experienced operations team while managing the revenue technology stack and forecasting strategy.

_Our summary, not Kustomer's wording._

## Skills named

Gong, HubSpot, Outreach, Salesforce

## Required

- 10+ years in revenue operations, sales operations, or GTM operations at B2B SaaS through high-growth stages
- 3+ years leading and developing senior, established RevOps and Enablement talent
- Proven track record redesigning workflows around AI/LLM-powered automation with demonstrated team-level impact
- Hands-on experience with CRM, sales engagement, and conversation intelligence platforms
- Strong analytical skills to translate complex data into executive narratives
- Cross-functional leadership and communication capabilities
- High ownership and accountability in fast-paced startup environments

Apply on Kustomer's site: https://jobs.ashbyhq.com/Kustomer/6a690b9b-aa56-495e-9422-593c0c529c5e/application