# AI Optimization Specialist, Support

Hiring organization: [Vanta](https://career.thegoodapps.co/organizations/vanta)

Canonical page: https://career.thegoodapps.co/jobs/a87db49a-7bf1-44bc-90bc-b4960a0e8b4c

Listed on Vanta's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Remote U.S.
- Remote: yes
- Salary: 129000 – 152000 USD per year

## Summary

This role involves building and optimizing AI-powered tools—a chatbot and internal copilot—that help support teams resolve customer issues faster and more effectively. It suits someone with technical support experience who wants to shape how AI enhances customer service operations and is willing to blend strategic design work with hands-on support ticket handling.

_Our summary, not Vanta's wording._

## Skills named

Intercom, JavaScript, JSON, Python

## Required

- Technical support background (TSS/Senior TSS preferred)
- AI-powered support tools experience
- Writing and knowledge organization skills
- Problem-solving and iteration ability
- Product and process knowledge of internal tools
- Cross-functional collaboration experience
- Data-driven approach to performance optimization
- Authorization to work in the U.S. without sponsorship

## Nice to have

- APIs and scripting language familiarity
- Comfort using AI to amplify personal work and skills

Apply on Vanta's site: https://jobs.ashbyhq.com/vanta/f987d41a-d0e1-4260-9129-f64aee6122ae/application