# Product Support Specialist

Hiring organization: [Lucid Software](https://career.thegoodapps.co/organizations/lucid-software)

Canonical page: https://career.thegoodapps.co/jobs/a861f233-5eef-408c-b1bc-26bf80733b77

Listed on Lucid Software's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Salt Lake City, UT

## Summary

A customer support role focused on helping Lucid's users resolve technical issues while building community and creating educational content. This suits people who enjoy both problem-solving and writing clear explanations for non-technical audiences.

_Our summary, not Lucid Software's wording._

## Required

- 2 years work experience or Bachelor's degree with strong academic performance
- Personal ownership and responsibility
- Work independently and cross-functionally on multiple initiatives
- Translate complex technical ideas into simple content
- Strong written and verbal communication
- Analytical and problem-solving skills
- Detail-oriented and organized
- Solution-focused mindset

## Nice to have

- Experience optimizing systems and driving improvements
- Basic project management experience
- Teaching or mentoring experience
- Understanding of user experience principles
- Technical aptitude and troubleshooting skills
- Experience with AI agents or LLM curation

Apply on Lucid Software's site: https://job-boards.greenhouse.io/lucidsoftware/jobs/5844865004