# Senior Renewal Representative - HiEd

Hiring organization: [Instructure](https://career.thegoodapps.co/organizations/instructure)

Canonical page: https://career.thegoodapps.co/jobs/a7bec2eb-cb0c-42a3-9696-1973deeb5f78

Listed on Instructure's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: US-REMOTE
- Remote: yes
- Salary: 74000 – 92000 USD per year

## Summary

This role oversees renewal and expansion of higher education customer accounts at a learning platform company, managing complex multi-product contracts and negotiating with institutions. It suits experienced account managers or customer success professionals who thrive on strategic relationship-building and want to move into a more senior renewal-focused position.

_Our summary, not Instructure's wording._

## Skills named

Clari, Gong, Salesforce

## Required

- Minimum 3 years in customer success, account management, or renewal management
- Proven ability to manage and grow high-value, multi-product customer relationships
- Strong negotiation skills for complex client discussions
- Analytical capability to assess usage data and identify trends
- Proficiency with CRM systems including Salesforce, Gainsight, Clari, and Gong
- Excellent communication and interpersonal skills
- Self-motivated and detail-oriented with ability to manage multiple priorities
- Willingness to travel up to 20% for higher education clients

## Nice to have

- Bachelor's degree in Business, Education, or related field
- Experience in SaaS or education technology industry

Apply on Instructure's site: https://jobs.ashbyhq.com/instructure/1d339725-78ee-4620-95b5-242acad5cc8c/application