# CX Manager, Customer Trust & Risk Operations

Hiring organization: [SKIMS](https://career.thegoodapps.co/organizations/skims)

Canonical page: https://career.thegoodapps.co/jobs/a71c8126-bffa-4bf5-8b33-c6f915f0d98b

Listed on SKIMS's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Los Angeles, CA

## Summary

SKIMS is hiring a manager to oversee fraud prevention, payment risk, and operational loss across their growing global business while maintaining a smooth customer experience. This role bridges customer experience, risk analytics, and technology, requiring someone comfortable with data analysis, vendor management, and cross-functional strategy.

_Our summary, not SKIMS's wording._

## Required

- Lead fraud and abuse prevention initiatives
- Manage vendor relationships
- Build business cases for risk mitigation strategies
- Develop scalable strategies balancing customer experience with risk control
- Partner cross-functionally to implement solutions
- Identify emerging risks and optimize operational processes

Apply on SKIMS's site: https://skims.pinpointhq.com/en/postings/e1ccae14-6aef-408d-8d1e-de081a1716f6