# Knowledge AI Quality Lead

Hiring organization: [Tripadvisor](https://career.thegoodapps.co/organizations/tripadvisor)

Canonical page: https://career.thegoodapps.co/jobs/a5fc41c7-0664-4764-9f02-93e0f3304f6c

Listed on Tripadvisor's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Office 

## Summary

This role oversees quality assurance for AI-powered customer support systems at Tripadvisor, testing chatbots and automated workflows to catch accuracy failures and ensure smooth handoffs to human agents. It suits someone with contact-center or tech support QA background who can audit AI conversations, identify problems, and feed improvements back to engineering teams.

_Our summary, not Tripadvisor's wording._

## Skills named

Lean, Root Cause Analysis, Six Sigma, User Acceptance Testing (UAT)

## Required

- 2+ years QA or process improvement in contact center or tech support
- Hands-on testing or auditing of AI conversational flows, chatbots, or automated workflows
- Familiarity with process improvement methodologies like Lean or Six Sigma
- Understanding of AI behavior, intent structures, and NLU failure modes
- Ability to translate operational friction into technical feedback for engineering and product teams
- Experience with data logging, audit reporting, and root-cause defect analysis
- Strong written and verbal communication skills
- Analytical mindset with attention to detail in data and conversational logs
- Data-driven approach using call/chat logs, metrics, and A/B test results

## Nice to have

- Experience in a similar role within the travel industry

Apply on Tripadvisor's site: https://job-boards.greenhouse.io/tripadvisor/jobs/8259377