# Veterans Service Representative (AQRS)

Hiring organization: [Veterans Benefits Administration](https://career.thegoodapps.co/organizations/veterans-benefits-administration)

Canonical page: https://career.thegoodapps.co/jobs/a5ec0949-ab35-4281-b152-48d0a8809368

Listed on Veterans Benefits Administration's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Albuquerque, New Mexico
- Salary: 90479 – 117625 USD per year

## Summary

This role involves quality assurance and oversight of veterans' benefits claims processing, reviewing the work of service representatives for accuracy and identifying systemic improvements. It suits experienced federal employees with a background in claims analysis, training, or quality management who want to move into a specialized oversight position.

_Our summary, not Veterans Benefits Administration's wording._

## Skills named

Data Analysis, Quality Assurance

## Required

- One year of specialized experience at GS-11 level or higher in claims management, training, or quality review
- Current or former federal employee meeting time-in-grade requirements for GS-12
- Experience with focused evaluations and reviews of authorization quality and accuracy

## Nice to have

- Experience analyzing performance deficiencies and quality trends
- Experience developing training strategies and materials
- Experience providing advisory services to management

Apply on Veterans Benefits Administration's site: https://www.usajobs.gov/job/890045300