# Real-Time Operations Senior Business Analyst

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/a2b382d4-e88e-4984-897d-60e49ada740b

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Diego, CA
- Salary: 129500 – 175500 USD per year

## Summary

A senior operations analyst role supporting Intuit's customer success contact center, focused on analyzing performance metrics, identifying systemic improvements, and driving operational excellence across routing, staffing, and service delivery. This suits someone with deep contact center experience who enjoys complex problem-solving and cross-functional coordination in a fast-moving environment.

_Our summary, not Intuit's wording._

## Skills named

Amazon Connect, Artificial Intelligence (AI), Data Analysis, Grafana

## Required

- 5+ years contact center operations experience
- knowledge of contact center queue management systems
- expertise with contact center KPIs (AHT, abandon rate, ASA, SLA)
- strong interpersonal and cross-functional collaboration skills
- ability to build new reporting and analytical frameworks
- ability to work independently and navigate ambiguity
- flexibility to cover business hours including weekends and holidays

## Nice to have

- experience with AI tools to accelerate analysis and automation

Apply on Intuit's site: https://jobs.intuit.com/job/san-diego/real-time-operations-senior-business-analyst/27595/99035764048