# Senior Technical Customer Success Manager

Hiring organization: [Kong Company](https://career.thegoodapps.co/organizations/kong-company)

Canonical page: https://career.thegoodapps.co/jobs/a2a521a1-f851-4f43-971d-bbfa17881207

Listed on Kong Company's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Washington, CA
- Remote: yes
- Salary: 120000 – 150000 USD per year

## Summary

A customer success role at an API infrastructure company where you'll manage a portfolio of enterprise customers, guide them through product adoption, and collaborate with sales and product teams to maximize value. This suits someone with technical depth in cloud-native systems who enjoys building customer relationships and shaping how a company scales its support operations.

_Our summary, not Kong Company's wording._

## Skills named

CI/CD, Containerization, Infrastructure As A Service (IaaS), Kubernetes, Microservices

## Required

- Manage a customer portfolio and identify growth opportunities
- Work with sales and product teams on customer outcomes
- Strong organizational and communication skills
- Understanding of cloud-native technologies and containerization
- Foundation in API management

## Nice to have

- Prior SaaS, open-source, or infrastructure software company experience
- Deep knowledge of Kubernetes and microservices architecture
- Familiarity with DevOps practices and CI/CD pipelines
- Experience innovating customer engagement processes

Apply on Kong Company's site: https://jobs.ashbyhq.com/kong/5320bcbd-77b0-43d4-b277-bebe1865630e/application