# Senior Customer Education Manager, Live Programs

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/a220a371-b6ac-47ea-b6c6-109f7f42a43d

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Chicago, IL
- Salary: 140600 – 167900 USD per year

## Summary

This role leads the design and delivery of live customer training programs at Fin, including webinars, workshops, and an annual academy event, with responsibility for curriculum, enterprise customer support, and direct presentation to users and executives. It suits someone with deep SaaS training expertise who can balance program strategy with engaging delivery and enjoys building customer relationships through educational experiences.

_Our summary, not Intercom's wording._

## Skills named

Project Management, SaaS, Stakeholder Management

## Required

- 8+ years training experience
- 3-5 years in SaaS or tech
- Professional services or customer success experience
- Understanding of adult learning principles
- Content design and presentation skills
- Ability to explain complex technical and AI concepts
- Executive presence and public speaking ability
- Audience engagement and adaptability
- Program management and project leadership
- US work eligibility

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/8132573