# Service Operations Manager

Hiring organization: [Samsung Semiconductor](https://career.thegoodapps.co/organizations/samsung-semiconductor)

Canonical page: https://career.thegoodapps.co/jobs/9f7ca047-835f-46e8-91ee-83e773280f19

Listed on Samsung Semiconductor's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Manager
- Location: Plano, TX

## Summary

This role manages relationships with Samsung service partners and authorized centers, gathering performance data and creating improvement plans to ensure customer satisfaction. It suits someone with management experience in appliance or consumer electronics service who can analyze operational metrics and present findings to leadership.

_Our summary, not Samsung Semiconductor's wording._

## Skills named

Microsoft Excel, Microsoft PowerPoint, Microsoft Word

## Required

- Bachelor's degree or Associates degree
- 6+ years appliance/television/consumer electronics service or related management experience
- Experience gathering reports and providing data analytics on service partner performance
- Ability to travel up to 20% domestically
- Experience identifying gaps in procedures, policies, and processes and creating improvement plans
- Ability to present regular updates to senior leadership
- Analytical capability to assess operational and business impact

## Nice to have

- Direct report and independent contractor management experience
- Advanced data analysis skills
- Strategic and disciplined analytical thinking
- Ability to adapt leadership style for different situations

Apply on Samsung Semiconductor's site: https://sec.wd3.myworkdayjobs.com/en-US/Samsung_Careers/job/6625-Excellence-Way-Plano-TX-USA/Manager----Regional-Service_R119247-1