# Support Systems Lead (NYC)

Hiring organization: [Replit](https://career.thegoodapps.co/organizations/replit)

Canonical page: https://career.thegoodapps.co/jobs/9f1f6e84-fd8c-4b91-8d12-98a0b93a1d24

Listed on Replit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Remote: yes
- Salary: 140000 – 180000 USD per year

## Summary

Build and operate the support infrastructure that enables Replit's support team to scale alongside rapid product growth, managing ticketing systems, integrations, and self-service tooling. This role suits someone comfortable with hands-on technical work in support operations who enjoys bridging gaps between support teams, engineering, and multiple vendor ecosystems.

_Our summary, not Replit's wording._

## Skills named

Python, Zendesk

## Required

- 5+ years in support operations, support systems, tooling, or technical operations
- Hands-on Zendesk administration including triggers, automations, macros, views, SLAs, routing, groups, and permissions
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks
- Ability to troubleshoot directly and collaborate with engineers on complex system needs
- Strong prioritization judgment in fast-moving, ambiguous environments
- Comfort with cross-functional problems spanning support, tooling, and engineering

## Nice to have

- Recent hands-on use of Replit (last 3-6 months)
- Python or similar scripting for automations and internal tooling
- Experience setting up self-service or in-product support surfaces
- Experience managing systems across both BPO and in-house teams
- Zendesk certification

Apply on Replit's site: https://jobs.ashbyhq.com/replit/c1a83620-c70f-471b-bd52-9dd19f1a7c09/application