# Senior Staff Customer Sustainment Engineer (R5502)

Hiring organization: [Shield AI](https://career.thegoodapps.co/organizations/shield-ai)

Canonical page: https://career.thegoodapps.co/jobs/9f17a8c3-689b-45a8-aac9-74cc8e555ccd

Listed on Shield AI's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Diego, CA
- Salary: 180000 – 269991 USD per year

## Summary

Shield AI seeks an engineer to provide technical support for its Hivemind autonomy software after deployment, working with customers and field teams to diagnose system issues, implement fixes or workarounds, and escalate complex problems to the engineering team. This role suits someone who enjoys hands-on troubleshooting, customer interaction, and bridging the gap between operational needs and product development.

_Our summary, not Shield AI's wording._

## Required

- Tier 1 and Tier 2 customer support responsibility
- Systems troubleshooting and technical problem diagnosis
- Customer communication and issue documentation
- Collaboration with forward deployment, product support, and core engineering teams

## Nice to have

- Tier 3 investigation contribution
- DoD sustainment or intermediate-level maintenance experience
- Defense technology or autonomous systems background

Apply on Shield AI's site: https://jobs.lever.co/shieldai/ee614940-c594-41da-8432-8a677e21520d/apply