# Vice President, Customer Intelligence & CRM

Hiring organization: [Tory Burch](https://career.thegoodapps.co/organizations/tory-burch)

Canonical page: https://career.thegoodapps.co/jobs/9dcae928-a45c-4473-904a-6662b9619ee7

Listed on Tory Burch's own careers site. Applications go to them directly.

- Seniority: VP
- Location: New York, NY
- Salary: 265000 – 335000 USD per year

## Summary

Lead the customer intelligence and CRM function as a VP, owning strategy for segmentation, lifecycle programs, owned channels, and consumer insights while advising the C-suite on customer-centric decisions. This role suits an executive who combines analytical depth with creative storytelling and wants to build scalable functions within a luxury fashion organization.

_Our summary, not Tory Burch's wording._

## Skills named

Customer Relationship Management (CRM), Customer Segmentation, Email Marketing, Qualitative Research, Quantitative Research

## Required

- 15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing with senior leadership experience
- Proven experience building and scaling functions from the ground up
- Track record managing significant budgets and leading multi-disciplinary teams
- Expertise in segmentation, lifecycle strategy, and owned channel optimization at enterprise scale
- Executive-level communication and ability to present to C-suite
- Ability to translate complex data and research into strategic narratives

## Nice to have

- Luxury, fashion, or premium retail experience

Apply on Tory Burch's site: https://toryburch.wd1.myworkdayjobs.com/en-US/toryburchcareers/job/New-York-NY/Vice-President--Customer-Intelligence---CRM_R0027814