# Head of Customer Support

Hiring organization: [Obsidian Securty](https://career.thegoodapps.co/organizations/obsidian-securty)

Canonical page: https://career.thegoodapps.co/jobs/9d0e820e-b3d3-4420-8c8b-069ab76a8289

Listed on Obsidian Securty's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: US Remote (East/Central)
- Remote: yes
- Salary: 165000 – 199000 USD per year

## Summary

This role leads Obsidian Security's customer support transformation by building automation and AI-driven systems to resolve issues without proportional headcount growth. It suits operators with proven experience operationalizing agentic AI or advanced automation in technical support environments, particularly in security or SaaS products.

_Our summary, not Obsidian Securty's wording._

## Skills named

Data Pipelines

## Required

- Demonstrated track record operationalizing agentic AI or automation in technical support with measurable outcomes
- Systems and engineering orientation with comfort using APIs, integrations, data pipelines, and LLM-based tooling
- Experience supporting technical B2B SaaS products
- Fluency in support economics and cost-to-serve metrics
- Ability to own and execute the technical support roadmap end-to-end

## Nice to have

- Engineering or technical individual contributor background
- Direct experience building or integrating LLM and agent frameworks
- Hands-on support engineering experience in security or infrastructure products

Apply on Obsidian Securty's site: https://job-boards.greenhouse.io/obsidiansecurity/jobs/5271305008