# Product Manager

Hiring organization: [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line)

Canonical page: https://career.thegoodapps.co/jobs/9c645452-2ef0-459f-b15c-6e8a5da80499

Listed on Norwegian Cruise Line's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Miami, FL

## Summary

This role manages the strategic direction and governance of Smartsheet and Jira platforms across the enterprise, balancing roadmap development with vendor relationships, adoption initiatives, and cross-system integration. It suits someone with deep hands-on platform experience who can bridge technical requirements with business priorities while driving organizational change.

_Our summary, not Norwegian Cruise Line's wording._

## Skills named

Confluence, Jira, ServiceNow, Smartsheet

## Required

- 5+ years in product management, business systems ownership, or enterprise tool administration
- Direct experience managing Smartsheet and/or Jira at scale
- Experience designing and implementing governance frameworks
- Experience with process automation and platform integrations
- Change management and training program development experience
- Advanced proficiency in Smartsheet and Jira administration and configuration
- Strong understanding of enterprise IT governance, security, and compliance
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

## Nice to have

- Master's degree
- Smartsheet System Administrator Certification
- Smartsheet Solution Certification
- Smartsheet Project & Process Management certification
- Jira ACP JCA certification
- Jira ACP MJCP certification
- Jira ACP MJDP certification
- Jira ACP MJSP certification
- Familiarity with Confluence and API integration frameworks

Apply on Norwegian Cruise Line's site: https://nclh.wd108.myworkdayjobs.com/en-US/NCL_Shoreside_Careers/job/Miami-Florida/Product-Manager_JR01381-2