# Social Media Support Specialist (FC, Weekend Shift, Sunday to Thursday)

Hiring organization: [Replit](https://career.thegoodapps.co/organizations/replit)

Canonical page: https://career.thegoodapps.co/jobs/9bc404f0-2cdf-4e70-9c70-adb3634916ab

Listed on Replit's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Foster City, CA
- Remote: yes
- Salary: 100000 – 145000 USD per year

## Summary

This role manages customer support across Replit's social media channels and community platforms, addressing technical, billing, and account issues from developers worldwide. It's ideal for someone with deep social media support experience who can work autonomously, maintain brand voice, and help surface customer feedback to internal teams.

_Our summary, not Replit's wording._

## Skills named

Linear, LinkedIn, Notion, Reddit, Slack, Sprout Social, Stripe, X (Twitter), Zendesk

## Required

- 4+ years of social media support experience across X, LinkedIn, Reddit, and app stores
- Experience with support platforms like Zendesk and Sprout Social
- Experience with payment systems like Stripe and Orb
- Ability to work efficiently in high-volume support environments with productivity metrics
- Strong written communication skills for public-facing interactions
- Comfort working autonomously with ambiguity
- Ability to maintain consistent brand voice across channels
- Understanding of developer communities and technical terminology

## Nice to have

- Community management or developer relations experience
- B2B SaaS customer success or support background
- Experience with AI tools like Claude or ChatGPT
- Experience with Replit platform

Apply on Replit's site: https://jobs.ashbyhq.com/replit/163e4304-0915-433a-98c7-3f54f53cac59/application