# Senior Infrastructure Service Delivery Lead

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/9a295da8-20d6-47b6-8289-ea2bbc2ed4d3

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

Lead infrastructure managed services delivery for enterprise clients at Accenture, managing complex multi-technology environments and teams while driving cloud adoption and AI-first service operations. This role suits experienced infrastructure leaders ready to combine strategic client relationships with hands-on service transformation.

_Our summary, not Accenture's wording._

## Skills named

Amazon Web Services (AWS), Ansible, Datadog, Dynatrace, FinOps, Microsoft Azure, New Relic, ServiceNow

## Required

- Fluency in English and French and/or Dutch
- Extensive IT infrastructure managed services experience in multi-technology environments
- Deep knowledge of ITIL 4 and ITSM tooling (ServiceNow)
- Understanding of cloud infrastructure (AWS, Azure, GCP), data centres, and networking
- Proven ability to manage CxO-level client relationships
- Financial management skills including budgeting and P&L awareness
- Leadership experience with distributed cross-functional infrastructure teams
- Problem-solving and escalation management under pressure
- Vendor governance and third-party service provider management experience
- NATO member country citizenship
- Eligibility to work in Belgium

## Nice to have

- AIOps platform experience (Dynatrace, Datadog, New Relic)
- FinOps and cloud cost governance knowledge
- Automation and orchestration tools experience (Ansible, ServiceNow Flow Designer)
- Large-scale infrastructure outsourcing or managed service transition experience
- Digital transformation programme background combining infrastructure modernisation and AI adoption
- ITIL 4 Managing Professional or Strategic Leader certification
- Cloud architecture, administration, or operations certification
- AI Leadership or Generative AI Leadership certification
- PMP or PRINCE2 Practitioner certification
- ServiceNow Certified Implementation Specialist (ITSM)
- ISO 20000 IT Service Management Lead Auditor/Implementer certification

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Brussels/Senior-Infrastructure-Service-Delivery-Lead_R00346181