# Manager, Customer Support

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/995a9be5-142b-4356-9ba9-7af445da531e

Listed on Intercom's own careers site. Applications go to them directly.

- Seniority: Management
- Location: Chicago, IL
- Salary: 109000 – 130000 USD per year

## Summary

Lead a customer support team of about 10 specialists at Fin, Salesforce's AI-powered customer service platform, managing performance metrics, team development, and cross-functional initiatives in a fast-growing SaaS environment. This role suits experienced support managers from technology companies who are energized by AI innovation and thrive in startup-paced settings.

_Our summary, not Intercom's wording._

## Skills named

SaaS

## Required

- 4+ years customer support or service experience in SaaS or technology
- 3+ years directly managing and developing a support team
- Strong written and verbal communication skills
- Experience managing teams to metrics, conducting 1:1s, performance reviews, and running meetings
- Customer-focused mindset with track record of embedding customer obsession in processes and culture
- Knowledge of and interest in the technology industry
- Ability to recognize patterns in data and provide recommendations

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7960922