# Staff Technical Customer Success Manager

Hiring organization: [Kong Company](https://career.thegoodapps.co/organizations/kong-company)

Canonical page: https://career.thegoodapps.co/jobs/9936df75-2ecd-440d-8902-d1f2c4753800

Listed on Kong Company's own careers site. Applications go to them directly.

- Seniority: Staff
- Location: California, United States
- Remote: yes
- Salary: 160000 – 200000 USD per year

## Summary

This role leads customer success for Kong's API platform, working with enterprise customers to maximize their adoption and identify growth opportunities. It suits technically-minded professionals who enjoy building customer relationships while collaborating across sales, product, and engineering teams in a fast-moving startup environment.

_Our summary, not Kong Company's wording._

## Skills named

CI/CD, Infrastructure As A Service (IaaS), Kubernetes, Microservices

## Required

- Portfolio management of commercial customers
- Technical understanding of complex technology environments
- Experience in customer-facing roles at SaaS, Open Source, or Infrastructure software companies
- Understanding of Cloud Native technologies, Containers, Kubernetes, and Microservices
- Knowledge of API Management, DevOps, CI/CD, and Cloud Computing

## Nice to have

- Builder's mentality focused on solving complex problems
- Self-starter with strong organizational skills
- Passion for Kong's technology and customer base
- Strong self-awareness and communication skills
- Experience innovating tooling and processes

Apply on Kong Company's site: https://jobs.ashbyhq.com/kong/51d92b44-b99e-4533-89f7-5ff3f3d289ea/application