# Head of Support

Hiring organization: [Pylon](https://career.thegoodapps.co/organizations/pylon)

Canonical page: https://career.thegoodapps.co/jobs/98f63a89-3b93-432d-b357-28c371be6700

Listed on Pylon's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: San Francisco, CA
- Salary: 180000 – 280000 USD per year

## Summary

Lead Pylon's global support organization across US and EMEA, building systems and manager layers to scale customer experience as AI transforms support. This role suits experienced B2B support leaders comfortable moving between strategic decisions and hands-on ticket review, with a passion for how AI reshapes support workflows.

_Our summary, not Pylon's wording._

## Skills named

Artificial Intelligence (AI), Knowledge Management

## Required

- Led and scaled a technical B2B support organization
- Managed managers, not just individual contributors
- Built support systems and teams from scratch
- Technically fluent in APIs, integrations, and engineering concepts
- Formed an opinionated view on how AI changes support

## Nice to have

- Experience launching a new support location or regional team
- Experience building structured dogfooding and product-feedback systems
- Experience in a fast-changing, founder-led environment

Apply on Pylon's site: https://jobs.ashbyhq.com/pylon-labs/c8b37f74-66bb-4829-851f-7d2d3afe1560/application