# Manager, Customer Success Operations

Hiring organization: [AlphaSense](https://career.thegoodapps.co/organizations/alphasense)

Canonical page: https://career.thegoodapps.co/jobs/97d3cc5f-7d29-4d64-b0ff-2466e84fa2d0

Listed on AlphaSense's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Remote - United States
- Remote: yes
- Salary: 140000 – 154000 USD per year

## Summary

This role leads operations and process improvements for a customer success team at a B2B SaaS company, partnering with account managers and support staff to optimize workflows and drive retention metrics. It suits operations professionals with revenue organization experience who enjoy building scalable systems and working across teams.

_Our summary, not AlphaSense's wording._

## Skills named

Clari, Gong, Google BigQuery, Salesforce, Snowflake, SQL, Tableau

## Required

- 5–8 years in a revenue operations organization
- Prior people management experience
- Deep knowledge of SaaS metrics including NRR, GRR, and renewal rates
- Experience defining and owning metric standards, not just reporting
- Track record optimizing and rolling out new technology and processes in revenue teams
- Strong project management and process improvement skills
- Ability to think strategically and act tactically

## Nice to have

- Experience with SQL or data warehouse tools like Snowflake or BigQuery
- Familiarity with BI platforms such as Tableau
- Exposure to pre-sales and application specialist functions
- Experience with the B2B sales process

Apply on AlphaSense's site: https://job-boards.greenhouse.io/alphasense/jobs/8658399002