# Next Level Help Expert

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/966fb5de-a844-4dc7-a071-170d2331d79f

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Georgia, GA, USA | United States | Remote | USA
- Remote: yes
- Salary: 25 – 34 USD per hour

## Summary

This role involves serving as the final escalation point for complex customer issues with Intuit's accounting and payroll products, taking full ownership from triage to resolution. It suits experienced support professionals who are comfortable working independently with minimal guidance, can handle sophisticated technical problems, and want to directly shape how a company handles its most difficult customer situations.

_Our summary, not Intuit's wording._

## Skills named

Google Workspace, Microsoft Excel, Salesforce

## Required

- Minimum 3 years of technical support or related experience
- Deep product expertise in at least two of: QuickBooks Online, QBO Advanced, QBO Accountant, Online Elite Payroll, or QuickBooks Time
- Strong problem-solving and ownership mindset
- Customer-focused with ability to handle challenging situations
- Excellent verbal and written communication skills
- Proficiency with office tools (Excel, Google Workspace) and expert tools (Salesforce, CS Server)
- Ability to manage multiple priorities in a fast-paced environment

## Nice to have

- Basic or intermediate knowledge of accounting principles

Apply on Intuit's site: https://jobs.intuit.com/job/georgia-acres/next-level-help-expert/27595/99127532432