# Group Manager, TurboTax Assisted Customer Experience

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/94614d1d-f362-471f-8562-961bc5ee066d

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Diego, CA
- Salary: 190000 – 257000 USD per year

## Summary

Lead a customer experience team focused on scaling assisted services across multiple channels for TurboTax, partnering with product and marketing to drive customer success and retention. This role suits experienced CX leaders who can combine strategic thinking with hands-on coaching to build high-performing teams and drive data-informed innovation.

_Our summary, not Intuit's wording._

## Skills named

A/B Testing, Customer Segmentation, Design Thinking

## Required

- 7+ years of customer experience leadership in matrixed environments
- Experience in consumer segmentation and A/B testing
- Demonstrated use of data for customer insights and ROI analysis
- Track record managing or partnering with customer support organizations
- BA/BS degree

## Nice to have

- MBA
- SaaS or CRM environment experience
- Direct experience with customer support operations versus vendor partnerships

Apply on Intuit's site: https://jobs.intuit.com/job/san-diego/group-manager-turbotax-assisted-customer-experience/27595/99677351680