# Trainer, Customer Support & Phone Teams

Hiring organization: [Slice](https://career.thegoodapps.co/organizations/slice)

Canonical page: https://career.thegoodapps.co/jobs/9374dccc-d32b-4d5d-9c78-76a54b00cf9d

Listed on Slice's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Skopje, Ohrid, Debar, Pristina

## Summary

This role trains and develops customer support and phone team members at a restaurant technology company, creating training programs and coaching staff to improve their skills and performance. It suits someone with contact center training experience who enjoys building structured learning initiatives and traveling between office locations.

_Our summary, not Slice's wording._

## Skills named

Data Analysis

## Required

- 3+ years coaching or training experience in a contact center environment
- Excellent English verbal and written communication skills
- Ability to lead training sessions in person or virtually
- Experience creating tests and analyzing data to evaluate knowledge and effectiveness
- Ability to travel to all Slice customer support offices in MK and BPO locations with valid passport or travel document
- Demonstrated leadership and coaching capabilities

## Nice to have

- Experience leading a customer support or phone team
- Familiarity with customer service operations

Apply on Slice's site: https://slice.careers/careers-listing?gh_jid=7966716