# Creator Success Specialist, Speakeasy

Hiring organization: [Supercast](https://career.thegoodapps.co/organizations/supercast)

Canonical page: https://career.thegoodapps.co/jobs/93491e36-611f-4a8e-9b23-ef880ce4fef1

Listed on Supercast's own careers site. Applications go to them directly.

- Location: New York, NY
- Salary: 26 – 35 USD per hour

## Summary

This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.

_Our summary, not Supercast's wording._

## Skills named

Confluence, Help Scout, Intercom, Notion, Project Management, Zendesk

## Required

- 2–5 years in customer onboarding, support, implementation, operations, or account management at media, SaaS, or creator platforms
- Experience managing customer onboarding, implementation, or migration projects with multiple stakeholders and deadlines
- Strong understanding of podcast publishing workflows including RSS feeds, hosting, distribution, and analytics
- Excellent project-management and organizational skills for managing multiple migrations simultaneously
- Strong written communication and ability to translate technical processes into customer-friendly documentation
- Comfort troubleshooting technical issues and working with Product and Engineering teams
- Basic understanding of analytics platforms, reporting, and performance metrics
- Detail-oriented, responsive, and accountable
- Ability to communicate professionally with creators, executives, production teams, and technical stakeholders
- Ability to work effectively in a fast-paced environment with evolving processes

## Nice to have

- Experience working directly with enterprise podcast creators or publisher networks
- Experience migrating shows or content libraries between podcast hosting platforms
- Familiarity with video publishing workflows including YouTube and social platforms
- Familiarity with podcast ad technology and monetization including dynamic ad insertion and programmatic advertising
- Experience developing help centers, FAQs, onboarding materials, or customer education programs
- Experience with support and documentation tools such as Zendesk, Intercom, Help Scout, Notion, or Confluence

Apply on Supercast's site: https://fox.wd1.myworkdayjobs.com/en-US/Domestic/job/USA--NY---New-York---37-W-28th-St/Creator-Success-Specialist--Speakeasy_R50033500